Discussion Assignment Example | Topics and Well Written Essays - 250 words - 94

Discussion - Assignment Example In the case of the call center, measuring the performance of the employees in terms of the received calls is erroneous. The goal and mission of the organization is to offer quality services to its customers in ensuring customers are satisfied. It follows that satisfaction cannot be measured by the number of calls received as the customer care attendant has to ensure a customer is satisfied before receiving the next call. Moreover, basing performance on the number of calls will tempt the attendants to offer wrong information to the clients before verifying the authenticity of the given responses, which would lead to customer dissatisfaction. Alternative performance measures would include counting the number of feedbacks from clients and their level of satisfaction based on every customer care. Moreover, the company may reward and acknowledge customer care attendants with the best customer relations skills. Lastly, organizations may consider the effectiveness of each call center attendant based on how best they link the service men to clients and the follow-up to determine whether the client is satisfied. The best way to gather performance data would be to request clients to give feedback anytime they are served, indicating the persons who served them. In addition, the organization may keep records of all cases handled by each employee and then determine high performing employee by the number of cases solved to customer satisfaction within a given time

Duties and responsibilities of a US sailor Essay

Duties and responsibilities of a US sailor - Essay Example No other branch of the forces can beat the fury of these sailors’ binge drinking. However, their hard work and commitment to achieve their goals is well established. Responsibilities are given to a US sailor as early as in a boot camp. He is expected to learn to stand guard watch, and be responsible of any event that occurs within his area. There are Eleven General Orders that are Sentry-shaped to give an understanding of what being a U.S sailor means, responsible for equipment worth millions of dollars and many lives. The General Orders are the guiding principles of the responsibilities of a sailor, whether he is in boot camp, on the very first sail or finishing a 30-year career (Cutler, 2005). A U.S navy sailor must be always ready to come forward and take leadership roles, as an efficient concept of accomplishing his or her most basic responsibility of defending the State. When a certain task is given to a sailor, it is upon him to see that the task is accomplished precisely, rather than assuming that some other sailor will do it. In addition, a sailor should not drift through his time while in the navy. Each one of them must pay attention to all details no matter how small the matter may be. According to their guiding principles, attention to any detail may signify the difference between failure or success of a given task, and between life and death. A sailor is not expected to play favorites or put into effect the rules without considering honesty and neutrality. Permitting some sailors to ignore other rules will bring challenges in the field. Integrity in the Navy also requires that a sailor hold on to his or her responsibility no matter what comes on his or her way. This is the reason why their regulations provide that no sailor should quit in simple tasks. With this in mind, a sailor can never give up, even when he sees a likelihood of death, while carrying on his duties. In the Navy, a team is much greater than any individual sailor is. Given